Order complaints

If a broadcast didn't go as expected, submit a complaint — MGRAM moderators will review it.

When you can complain

• Only about a completed broadcast: the button is unavailable while it is running.
• One complaint per order.

How to submit

1. “My orders” → the order → “Analytics”.
2. Tap “Report the broadcast”.
3. Choose a reason.
4. Describe the problem in detail — at least 20 characters.
5. Tap “Send complaint”.

Reasons

• The broadcast was not completed
• Poor deliverability
• No refund
• Sending delay
• Wrong audience
• Order terms not met

What happens next

• The complaint gets the “Under review” status.
• A moderator checks the order and replies. The reply is shown in the order analytics in the request status block.
• If the problem is confirmed, MGRAM takes action — for example, refunds the unfulfilled part.

How to describe the problem for a faster fix

• What exactly is wrong: “40% delivered instead of the usual 85%”, “the shortfall refund didn't arrive”.
• When you noticed it.
• What you expected to see.