What each status of broadcasts, Reply Ads, subscribers, and launches means.
The order status is shown in “My orders” and in the order card. Here is what each status means and what to do next.
Broadcasts
| Status | What is happening |
|---|
| Selecting audience | The order is created, payment is reserved, MGRAM is gathering recipients. You can close the screen |
| Moderation | A moderator is reviewing the post or order |
| Scheduled | The order is approved and waits for the chosen slot |
| Awaiting slots | The order is approved — choose slots in the order card to queue it |
| Running | Messages are being sent |
| Waiting for new audience | Not enough matching recipients — top-up sending starts by itself when they appear |
| Completed | The broadcast is finished, the report is available |
| Cancelled | The order is cancelled, unused money returned to the balance |
| Rejected | Moderation rejected the order, money returned to the balance |
Reply Ads
| Status | What is happening |
|---|
| Moderation | The post is being reviewed. You can set up the ads meanwhile |
| Waiting | The order is approved, no impressions yet — start the order |
| Active | Impressions are running, money is charged after each one |
| Stopped | You stopped the ads or the balance ran out |
| Fulfilled | The impression limit is reached — add impressions to continue |
| Expired | The chosen display period has ended |
| Closing | The order is cancelled, final settlement is in progress, then the rest is returned |
| Completed, Cancelled, Rejected | The order is closed |
Subscribers and launches
| Status | What is happening |
|---|
| Moderation | The order is being reviewed |
| Stopped | After moderation the order waits for start, or the balance ran out, or the MGRAM bot lost rights in the channel |
| Active | Subscriptions or launches are coming in |
| Completed | The limit is reached |
| Cancelled, Rejected | The order is closed, the rest returned to the balance |
If an order seems stuck
- Broadcast “Waiting for new audience” — wait for top-up sending or return the rest, see Shortfall and refunds.
- Reply Ads or subscribers “Stopped” — check the balance and limit, then tap “Start”, see Pause when the balance runs out and Order paused.
- Moderation takes more than a day — contact Support and include the order number.
